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Frequently asked questions
The most common questions about ENYX systems - clear, practical and in one place.
The right choice depends on floor area, number of rooms, insulation, how the space is used and the operating regime. Our partner network will help you select a solution matched to your specific space and needs.
A single split serves a single room, with one indoor and one outdoor unit. A multi split connects several indoor units to a single outdoor unit, which is practical for multiple rooms, a tidier façade and better zone-by-zone comfort control.
Yes. The ENYX portfolio covers energy-efficient A++ and A+++ class devices with inverter technology that delivers stable operation, rational consumption and reliable comfort all year round.
Yes. ENYX devices provide stable heating even at low outdoor temperatures. Depending on the model, heating mode is supported down to -25°C, making them a reliable year-round solution.
Installation is carried out by professional installers from the ENYX partner network. Proper installation matters for reliable operation, energy efficiency and warranty validity, and after purchase we can connect you with an installer in your region.
After an on-site check, the installer will give precise guidance on any preparation that may be needed.
The ENYX warranty depends on the system type and the prescribed conditions of use. Air conditioners - single and multi split systems - carry a standard 2-year warranty, heat pumps up to 5 years, while electric underfloor heating can carry up to a 15-year warranty on the heating elements. With device registration, proper installation and regular maintenance, the warranty can be extended to a total of 5 years.
The warranty can be extended to a total of 5 years with device registration, proper installation and regular annual maintenance through an authorised service partner. Detailed conditions are defined by the warranty card and accompanying documentation.
The warranty does not cover failures caused by improper installation, inadequate use, irregular maintenance, mechanical damage or external influences. Consumable parts and cosmetic damage that does not affect system operation are likewise not covered.
Service is provided through authorised service partners and the ENYX partner network.
The device price does not include installation unless stated otherwise in the offer. The cost of installation depends on the system type, on-site conditions and the work required, so the exact price is defined by an authorised installer.
Delivery of ENYX devices is organised according to product availability, location and the agreed terms of purchase.
Send us a few basics about your space and our team will recommend the right solution - fast, clear and without complications.